Telephone

PRESS RELEASE – TELEPHONE SCAM THREATENING SERVICE DISCONNECTION

The Marquette Board of Light and Power (MBLP) was recently notified by a commercial customer that they had been contacted via telephone and were advised their electric service would be disconnected if they didn’t provide financial or credit card information to make payment within 30 minutes.

This most recent telephone scam was NOT from the MBLP’s office located in Marquette. The phone number reported was from the Houston, Texas area. Our Marquette customer service staff works closely with customers and various agencies to help those who need assistance paying their bills.  If a MBLP employee was to call you, it would be from a local, Marquette phone number.  The MBLP was targeted by a similar phone scam last summer by a caller was from the Detroit area.  In both instances, utility staff notified the Marquette Police Department of the scams.

If you receive a telephone call from anyone threatening disconnection of your electric service from the MBLP, do not provide any financial information, write down the phone number, hang up, and call the MBLP at 228-0311 during regular business hours or after hours seven days a week at 228-0300.  Our phones are answered 24/7 by MBLP employees. MBLP DOES NOT DISCONNECT service over the phone and in all cases the customer is contacted by mail first.